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Coaching is a key skill for supervisors who want to involve employees as much as possible in their own performance management.  Coaching gives supervisors the skills to reinforce good performance and address poor performance. Coaching is tough on the problem but not tough on the person and that is why it works.

Coaching Skills for Supervisors will help you build the skills you need to effectively coach others regardless of the circumstance, the time you have available, the employee or the performance. This course will allow you to consider how to apply those skills in construction. Supervision can be challenging and coaching allows you to place the responsibility where the responsibility lies, with the employee.

This 6.5 hour module provides you with a course certificate worth 1 Gold Seal Credit.


  • A definition of coaching
  • The differences between coaching, mentoring and performance counselling
  • The activities of a coach
  • The qualities of a coach
  • The benefits of coaching
  • The essential skills you need to coach others
  • How to define performance by identifying behaviours
  • How to coach good performance
  • How to coach performance shortfalls
  • A coaching model that will help you address poor performance
  • How to deal with defensive behaviours
  • How to build your coaching competencies through practice opportunities

Intended Audience

Up-and-coming and mid-level Supervisors.


Jennie West-Correia, CPF, CEC, Senior Consultant, Stratford Managers

Jennie is a Certified Professional Facilitator (CPF) and Certified Executive Coach (CEC). She holds a B.Ed. and B.A. (Drama in Education) from the University of Windsor, is a Lean Six Sigma Yellow Belt designation, a graduate from the Roger Schwarz Skilled Facilitator program and is trained in numerous assessment tools.

Jennie was the former Manager of Human Resources & Professional Development at PCL Constructors. She was responsible for district HR management, implementation and delivery of professional development, and effectiveness and human resource programs at both the local and corporate levels. 


Related Info

OCA launched the Construction Supervisor Training Certificate program in 2019 to provide a structured professional development program for the next generation of leaders in the field and office.

Effective construction supervision requires a wide variety of skills, such as people skills (communication, teamwork, conflict resolution, coaching), technical skills (planning, meetings and delegation), and management skills (human resources and authentic leadership).

This comprehensive program provides it all, and is delivered in manageable segments by industry experts with extensive hands-on experience in construction’s ICI sector. Participants have the flexibility to attend modules in any order. Once participants have completed all nine* courses, they will be awarded a Construction Supervisor Training (ICI) certificate.