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Construction Supervisors need to recognize and respond to conflicts constructively to maintain productivity and solidarity in their crews. Effective conflict resolution skills enable supervisors to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command. Conflict resolution skills are also helpful in reducing and managing stress on the team.
This module is intended to help participants recognize and respond proactively to conflicts that occur between and within their crews. Participants will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict and assertiveness techniques.
- Understand what conflict is
- Apply a constructive approach to conflict management
- Overcome resistance to conflict resolution
- Demonstrate assertive techniques to overcome destructive behavior
Any woman in the construction industry looking to gain practical skills to resolve conflict effectively.
Jennie West-Correia, CPF, CEC, Senior Consultant, Stratford Managers
Jennie is a Certified Professional Facilitator (CPF) and Certified Executive Coach (CEC). She holds a B.Ed. and B.A. (Drama in Education) from the University of Windsor, is a Lean Six Sigma Yellow Belt designation, a graduate from the Roger Schwarz Skilled Facilitator program and is trained in numerous assessment tools.
Jennie was the former Manager of Human Resources & Professional Development at PCL Constructors. She was responsible for district HR management, implementation and delivery of professional development, and effectiveness and human resource programs at both the local and corporate levels.